1. Who is responsible

hyphond™ is owned and operated by Guangzhou Jiati Trading Co., Ltd.. We are responsible for the personal information we collect for our store operations, subject to applicable law. For privacy questions, contact service@hyphond.com.

Email: service@hyphond.com
Phone: +86 17896477425
Business address: Room 301, No. 7, 1st Lane, Shipai Haoju Street, Tianhe District, Guangzhou

2. Information we collect

• Order and contact information: your name, billing and shipping addresses, email address, telephone number and order details.
• Payment-related information: payment status, transaction references and the information needed to process a purchase through checkout. Payment providers handle the payment credentials submitted through their services.
• Support information: messages, photographs and other details you choose to send when asking for assistance.
• Device and usage information: information such as browser details, IP address and store interactions collected through the storefront and its technical services.

3. How we use information

We use information to process payments and orders, arrange delivery, provide customer support, handle returns, maintain store security, prevent fraud and comply with legal obligations. Marketing messages are sent only where permitted by law and according to your preferences; you can unsubscribe using the instructions in the message. Where a legal basis is required, our processing may rely on contract performance, legal obligations, legitimate interests or consent, as appropriate.

4. Service providers & disclosures

Information may be shared as needed with our storefront platform Shopify, payment providers, shipping and logistics providers, technical service providers and professional advisers. We may also disclose information where legally required or necessary to protect lawful rights. These parties may have their own privacy notices and legal responsibilities.

5. Cookies & similar technologies

The storefront uses cookies and similar technologies for functions such as maintaining a cart, remembering preferences and supporting security. Additional technologies used by services connected to the store may have other purposes. Where required, non-essential technologies require your consent before use. You can use the cookie controls provided on the storefront and your browser settings to manage preferences. Blocking essential cookies may affect checkout or other functions.

6. International processing

Our business is based in China. Shopify and other service providers may process information in other countries. Where cross-border protections are required, we use or rely on appropriate safeguards under applicable law. Contact us for information relevant to your request.

7. Retention & security

We retain information for as long as needed for the purposes described here, including order support, accounting, tax, dispute resolution and legal requirements. Retention periods depend on the type of record and applicable obligations. We use reasonable safeguards, but no storage or transmission method can be guaranteed completely secure.

8. Your choices & privacy rights

Depending on your location, you may have rights to access, correct or delete personal information; obtain a copy; restrict or object to processing; withdraw consent; or opt out of certain uses. You may also complain to the relevant data protection authority. We may need to verify your identity before completing a request. We will not discriminate against you for exercising applicable privacy rights. Contact service@hyphond.com to make a request or ask how to appeal a decision where an appeal right applies.

9. Children & third-party sites

Our store is intended for a general adult audience and is not directed to children. If you believe a child has provided personal information inappropriately, contact us. External websites linked from our store operate under their own privacy policies.

10. Policy changes

We may revise this policy to reflect changes to store operations or legal requirements. Updated text will appear on this page, with additional notice where required.