Change-of-mind returns

Request a return within 30 days after delivery. For a change-of-mind return, items should be unused, clean, undamaged and complete with their included lids, liners, saucers, holders or inserts. Use the original packaging where available or equivalent protective packaging. Provide your order number or other proof of purchase. These conditions do not restrict your rights for faulty, damaged or misdescribed goods.

How to start a return

1. Email service@hyphond.com with your order number, product name and reason for return.
2. Receive return instructions and the correct return address from our team.
3. Pack the item securely with all included parts and send it as instructed. Retain proof of postage and tracking where available.

Please contact us before shipping. Our business address is not automatically the return destination. Contacting us for routing instructions does not remove any non-waivable legal right to cancel or return goods.

Return shipping & original shipping fees

For a change-of-mind return, you are responsible for return postage unless we agree otherwise or applicable law requires a different arrangement. For an item that is faulty, incorrect or damaged on arrival, contact us so we can arrange an appropriate remedy and explain any return shipping arrangement. Original standard delivery charges are refunded when required by law; otherwise they are not included in a voluntary change-of-mind refund. No restocking fee applies.

Inspection & refund timing

We will review the returned item and notify you of the outcome. Approved refunds are processed to the original payment method, where possible, within 7–10 business days after approval. Your payment provider may take additional time to post the funds. If local law requires a shorter refund period or a different cancellation process, that requirement takes priority.

Damaged, incorrect or faulty items

Contact us promptly and include photographs of the item and packaging where possible. We will review the issue and arrange an appropriate remedy, which may include replacement, repair or refund depending on the issue and your applicable rights. You do not lose statutory rights because a fault becomes apparent after the 30-day voluntary return window.

Exchanges & cancellations

Contact us to check whether an exchange is available. Availability is not guaranteed. To request cancellation before dispatch, email us as soon as possible; we will check the fulfillment status. If already dispatched, use the return process where applicable.

Your consumer rights

This policy is additional to, and does not exclude or limit, mandatory consumer rights, including any applicable cooling-off, conformity or faulty-goods rights.

Return support

Email: service@hyphond.com
Phone: +86 17896477425
Business address: Room 301, No. 7, 1st Lane, Shipai Haoju Street, Tianhe District, Guangzhou