Shipping Policy

HYPHOND™ · THE SUNLIT WEAVE COLLECTION

From our collection to your home.

Processing and transit are separate stages. Please review the delivery information before ordering.

Preparing

1–3 business days

Estimated processing time before dispatch.

In transit

3–7 business days

Estimated shipping time after dispatch.

Before payment

Check your destination

Available destinations and shipping charges appear at checkout.

Processing & delivery estimates

Orders are generally processed within 1–3 business days after payment confirmation. Transit is estimated at 3–7 business days after dispatch. Business days exclude weekends and applicable public holidays. These estimates are not guaranteed arrival dates; carrier disruption, address issues, customs processing and seasonal demand can cause delays. Any specific delivery estimate shown for your order at checkout should also be reviewed.

Destinations & shipping charges

We accept orders only for destinations supported at checkout. Enter your full address to view available delivery options and the applicable shipping fee before payment. We do not promise worldwide delivery or free shipping. If checkout does not offer a delivery option, contact us before ordering.

Dispatch & tracking

When your order ships, dispatch information will be sent to the contact details provided with the order. Tracking information will be included when available for the selected service. Carrier scans may take time to appear. Contact us if your shipment appears stalled or has passed its estimated delivery period.

Address accuracy & delivery issues

Check your recipient name, street address, apartment or unit number, postal code and contact details carefully. Contact us immediately if a correction is needed. We cannot guarantee changes after dispatch. Any redelivery costs caused by incorrect details will be explained before a new charge is agreed. If tracking shows delivery but you have not received the parcel, check safe locations and household members, then contact us so we can investigate with the carrier.

Taxes & import charges

Taxes collected by us are displayed at checkout. For cross-border shipments, customs duties or import charges may be assessed by the destination authority if they have not already been collected. The applicable treatment depends on the destination and shipping arrangement. Contact us before ordering if you need clarification.

Delayed, lost or damaged parcels

Email us with your order number and a description of the issue. For damage, retain the item and packaging and provide photographs where possible. We will investigate and provide an appropriate resolution in accordance with the circumstances and applicable consumer rights.