1. The seller

hyphond™ is owned and operated by Guangzhou Jiati Trading Co., Ltd.. Owner: Zhang Hongjie.

Email: service@hyphond.com
Phone: +86 17896477425
Business address: Room 301, No. 7, 1st Lane, Shipai Haoju Street, Tianhe District, Guangzhou

2. Placing an order

Provide accurate contact, billing and delivery details and ensure you are legally able to enter into the transaction. Review your order before payment. An order confirmation acknowledges receipt; acceptance occurs when we confirm dispatch, unless applicable law requires otherwise. If we cannot fulfill an order, we will notify you and refund payments collected for items we do not supply.

3. Product information

Read the complete product description, materials, dimensions, included parts and care instructions before ordering. Natural fibers vary in tone, texture and weave, and measurements are approximate. Styled accessories are excluded unless expressly listed. Variations do not excuse goods that are faulty or materially different from their description.

4. Prices & payment

Prices and the transaction currency are displayed on the store or at checkout. Applicable shipping charges and taxes collected by us are shown before payment. Available payment methods appear at checkout. If a material pricing or description error affects your order, we will contact you to resolve it rather than impose an unapproved higher charge. See Payment & Security.

5. Delivery

Processing and delivery estimates, supported destinations and shipping charges are described in our Shipping Policy and the checkout information for your order. Delivery estimates are not guarantees. We remain responsible for our obligations under applicable consumer law.

6. Returns, refunds & cancellation

Our Return & Refund Policy sets out the voluntary return window, return process, costs and estimated refund timing. Mandatory cancellation, cooling-off and faulty-goods rights take precedence over inconsistent voluntary policy terms.

7. Intended use & care

Use products only for the purposes described. Keep woven bodies dry, protect them from heat and flame, and follow product-specific food, plant, mounting and cleaning instructions. Our woven accessories are not seats, steps or climbing supports.

8. Responsibility & statutory rights

Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited. Each party remains responsible to the extent required by applicable law. We do not guarantee uninterrupted website access or that every device displays colors identically.

9. Questions & disputes

Please contact us first with your order number and a clear description of the issue so we can work toward a resolution. Nothing here removes your right to seek help from a competent authority or court, or the mandatory protections of the jurisdiction applicable to your purchase.

10. Changes to these terms

We may update these terms for future orders. The terms presented when you placed your order apply to that purchase, subject to applicable law.